Large Business/Parts
Wallingford Computer Services Case Study-Enviroquip

A little bit of history.

If you think a phrase like "lifelong customer" seems out of place in the fast-paced world of high tech, you may want to have a chat with Jake Ainsworth. Jake has been buying computer equipment from Wallingford Computer Services since its humble beginnings in Rick Wallingford's living room. "I think Rick was still in college back then," Jake recalls. "He got a retailer's license and started a business so that he and his friends could buy components in bulk at a discount price." What began as a hobby grew into a successful business, and while many growing businesses lose customers along the way, Wallingford Computer Services' unsurpassed service and competitive pricing have kept longtime customers like Jake around for good.

In nine years at the MIS department of Enviroquip, Jake has bought countless parts and systems from Wallingford Computer Services. As manufacturers and designers of wastewater and water treatment equipment, Enviroquip's engineers demand high performance, reliable workstations for serious CAD and engineering applications. Jake started by building his own systems from Wallingford-supplied components. "Over time it grew more into about 50-50," Jake explains. "I started buying complete systems from them because I was so busy I didn't always have time to put them together." Today nearly all of Enviroquip's systems are Wallingford-based-including accounting and marketing-and a recently purchased Intel-certified server drives the network.

Reliability and support you can depend on.

Over the years, Jake has come to rely on Wallingford Computer Services as a supplier of stable, secure technology for all of Enviroquip's computing needs. "The reason I buy from Wallingford is that I know I can depend on them to come through," Jake explains. "The quality is good in the first place. But if something does go wrong-which, no matter how good you are, something goes wrong occasionally-I know I can depend on them to back it up immediately with no questions asked." With risk of failure minimized, Jake can concentrate on administering and maintaining systems, rather than fixing them.

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 A Wallingford system reduces risk not only because of its inherent reliability, but also because of the support that backs it up. With so many business-critical applications at stake, minimizing downtime is major concern for Enviroquip. Like so many other customers, Jake rates Wallingford's turnaround time second to none. "The service department is a major factor," he explains. "They seem to turn things around faster than anyone else I've ever dealt with. A lot of times I repair my own equipment but there are times that come up where I'm either too busy or I can't lock down what the exact problem is. I take it to Wallingford and they're very quick to get to it."

The right price.

It's a fact that the real cost of owning a computer is a much more complex calculation than simply the sales price. Total cost of ownership is affected by service costs, administrative overhead and cost of downtime to the company, to name just a few factors. With their rock-solid reliability, extensive burn-in and rapid service response, Wallingford Computer Services systems are often less expensive to own in the long run than those of lower-priced competitors. "Wallingford Computer Services has a fair price-you might be able to find something cheaper, but you're not going to find anything cheaper that's as well backed up as them," Jake explains. "And that goes across the board-whether it's a well-known brand name or Joe's Computer Shack on the corner."

With competitive pricing and a strong foundation of reliability and service, Wallingford is always the first pick for Enviroquip whenever business-critical applications are at stake. "Even though I have to bid out everything I buy, it's been 99 percent Wallingford Computer Services," Jake says. "First because of the fair price factor-but even if the price is higher, my boss will still O.K. Wallingford because of the dependability factor."

"A lot of times I'm a very demanding person," Jake continues. "If they can satisfy me, as demanding as I am, I'm sure they can satisfy the majority of the public." For Enviroquip and many other businesses, Wallingford has evolved into something of a virtual business partner-a dependable friend that always comes through in the clutch. Unlike many other manufacturers, Wallingford Computer Services is willing to work diligently with tech-savvy customers to meet their specific demands, even when it's something as simple as a single component.

"A lot of people come to me and ask, 'Who should I buy from?' and I always say Wallingford Computer Services," Jake says. "To me, reliability is number one. These days, everybody is willing to cut the price-they'll do just about anything to get you to buy. But then once you've bought it, suddenly it's-I'm sorry, I don't know you." With ten years of service under our belt, Wallingford Computer Services will indeed be around for a long time to come-you can count on that. And in the end, it's our goal to make you all as happy as Jake.